Frequently Asked Questions
Please contact our agency for a confidential, no obligation consultation. We will listen to you and understand your circumstances. If the services of a private investigator are right for you, we will proceed with the service agreement, financial retainer and begin with our preliminary investigation procedure.
We require a signed service agreement as well as a financial retainer before commencing all investigations. This is necessary to comply with provincial laws, licensing regulations and our policies and procedures. We prioritize the needs of our clients and commit to professional standards at all times.
We accept e-transfer to email@example.com or by credit card by calling us at (905) 401-7020.
Your data is kept confidential by using military grade encryption at every step of the investigation process.
Online traffic and case requests are protected by SSL, our email and transfer protocols are encrypted and password protected, and your evidence is stored offline in encrypted digital storage containers. We never reuse passwords and maintain strict privacy policies to ensure your data is secure. We do not release any information about our investigations to anyone unless they are authorized by the client.
We offer encrypted communication using PGP for high risk clients. Our public PGP keys can be found on our Secure Contact Page.
Our physical office is not listed publicly due to the sensitive nature of our work and storage of confidential evidence and case information. Clients can commence an investigation and process payments online or over the phone.
Correspondence can be sent to:
152-1063 King St W, Hamilton, Ontario L8S 4S3
We normally require 24-48 hours to thoroughly prepare and brief investigators, however we understand that urgent situations arise. We do our best to accommodate client’s needs, and have started investigations within the hour of receiving approval.
We guarantee that our approach to your case will be tailored to meet your requirements for confidentiality, due diligence, reporting and evidence collection. Your budget will be utilized efficiently, with all services and expenses outlined on an itemized invoice.
Due to the nature of our work, we cannot guarantee any activity on the subject’s behalf.
Yes we can search license plate information, however we can’t do this for domestic investigations.
Our GPS tracking services are limited to sales of GPS trackers to clients and product information and training.
Our physical office is not listed publicly due to the sensitive nature of our work and storage of confidential evidence and case information. Clients can commence an investigation and process payment online or over the phone.
The Ministry of the Solicitor General’s Private Security and Investigative Services Branch ( PSISB ) regulates Ontario’s private security industry and licences security guards, private investigators, and the agencies that employ them. Private Solutions is licensed to engage in the sale of private investigation services.
Our agency license number is 11148190.